A

GREAT WALL CABLE CO., LTD.

Concept of service and commitment

1、Service concept：
Our service tenet is that to be honest and make the customer satisfied .
According to the user needs, design service standards;
In order to the customer satisfied as the goals and objectives, create the service system;
With the “zero defect " quality of work，to ensure the high-quality products ;
Being honest, with all sincerity to serve you high-quality, fast and efficient.

2、Quality Commitment：
Determined to carry out national " Product Quality Law of The People's Republic of China "and " Law of the PRC on the Protection of the Rights and Interests of Consumers ";
Effective implementation of the ISO9001 quality management system standards;
Comprehensive import excellent performance management system;
Guided by market demand for the product design and production, in order to the customer satisfied as the goals, pay attention to environmental protection, science and technology, personality and company characteristics, quality management from the inspection result to the whole process of control, and from the competent department of tube quality turn to all the staff take part in design, production, sales and service to ensure the quality comprehensively.

GREATWALL CABLE CO.,LTD.

Concept of service and commitment

B

GREAT WALL CABLE CO., LTD.

Service system

To set up a customer service department, the general manager will be responsible to the company's major product quality complaints.

To set up a customer information management system, perfect customer file and return visit system.

The sales and service staff are trained systematically in at most 2 times / year to improve service quality;

Improve service equipment, equipped with advanced fault locator, cable fault location accuracy;

Set up a complaint phone, take the sale of the product quality problems for  special treatment.

The designer tend to market, establish a rapid response system to adapt to t market changes.

C

GREAT WALL CABLE CO., LTD.

Service Guide

When you in the use of "xu" brand products, in case there is a problem, you can immediately call the company customer service or overseas sales and service office phone (you can refer to the company's web site), we will be in accordance with strict and professional service process and specification for service.

Sales Hotline (free long distance)：400-180-5666 
International Trade：0086-311-87761517

Phone Sales：0086-319-5460899, 5460023, 5460916  
Fax：0086-319-5460559