Welcome to the official website of Great Wall Cable Co., Ltd.!

Sales Hotline400-180-5666 

Online customer service
Customer service hotline
Customer service team:
Service
Service time:
-

ONLINE MESSAGE

MOBILE WEB

Great Wall Cable Co.,Ltd.

Add: Yaotai Industrial Zone,Jiajiakou Town,Ningjin County, Xingtai City,Hebei Province.

 

International Trade: 0086-311-87761517

Phone Sales: 0086-319-5460899 

E-mail: gwcable@126.com

Copyright ©  2019   Great Wall Cable Co., Ltd.    冀ICP备09018508号-1     Powerby:  300.cn

ABOUT US

>
Services

A

GREAT WALL CABLE CO., LTD.

Concept of service and commitment

1、Service concept:
Our service tenet is that to be honest and make the customer satisfied .
According to the user needs, design service standards;
In order to the customer satisfied as the goals and objectives, create the service system;
With the “zero defect " quality of work,to ensure the high-quality products ;
Being honest, with all sincerity to serve you high-quality, fast and efficient.

 

2、Quality Commitment:
Determined to carry out national " Product Quality Law of The People's Republic of China "and " Law of the PRC on the Protection of the Rights and Interests of Consumers ";
Effective implementation of the ISO9001 quality management system standards;
Comprehensive import excellent performance management system;
Guided by market demand for the product design and production, in order to the customer satisfied as the goals, pay attention to environmental protection, science and technology, personality and company characteristics, quality management from the inspection result to the whole process of control, and from the competent department of tube quality turn to all the staff take part in design, production, sales and service to ensure the quality comprehensively.

GREATWALL CABLE CO.,LTD.

Concept of service and commitment

B

GREAT WALL CABLE CO., LTD.

Service system

To set up a customer service department, the general manager will be responsible to the company's major product quality complaints.


To set up a customer information management system, perfect customer file and return visit system.


The sales and service staff are trained systematically in at most 2 times / year to improve service quality;


Improve service equipment, equipped with advanced fault locator, cable fault location accuracy;


Set up a complaint phone, take the sale of the product quality problems for  special treatment.


The designer tend to market, establish a rapid response system to adapt to t market changes.

C

GREAT WALL CABLE CO., LTD.

Service Guide

When you in the use of "xu" brand products, in case there is a problem, you can immediately call the company customer service or overseas sales and service office phone (you can refer to the company's web site), we will be in accordance with strict and professional service process and specification for service.

 

 

Sales Hotline (free long distance):400-180-5666 
International Trade:0086-311-87761517

Phone Sales:0086-319-5460899, 5460023, 5460916  
Fax:
0086-319-5460559 

3、Service Commitment
Commitment:
No matter when and where, as long as you dial the service hotline 0319-5460023 or foreign sales and service offices(You can refer to the phone number on the website).Our sales staff will take customer satisfaction as the objective, wholeheartedly, high-quality, quickly and efficient to provide service for you.
User service requirements will be accepted rate of 100%, reached within 72 hours, service satisfaction rate of 100%;
User complaints acceptance rate of 100%, the general quality of the incident within 72 hours to the scene to deal with, the important quality event, arrived at the scene within 24 hours. The customer satisfaction rate is not less than 90%. If there is a product quality problems, we will respect for the wishes of the customer, responsible for the replacement and assume responsibility.
Pre-sale::close to the user, grasp their demand and expectations;  then come to design and  provide personalized services;
On-sale:Establish the customer information file, feedback product information,ensure shopping guide delivery in place.
Customer service:Installation and commissioning, training guidance, investigation, consultation, consultation, statistical analysis, continuous improvement.